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Specialist LINK growing fast

June 4, 2018

TELE-ADVICE SERVICE EXPANDS REACH, IMPACT

The number of calls to the Specialist LINK tele-advice line has almost tripled over the last year, as the fast-growing service continues to expand its impact and reach.
 
Click here or the image at right to download an infographic detailing how it performed during the 2017-18 fiscal year, which runs from April 2017 to March 2018. The report also shows the service has saved the health system $694,328 since 2014, based on cost analysis estimates.
 
Specialist LINK was developed by the Calgary area's Primary Care Networks, in partnership with physicians, specialists and Alberta Health Services. Other highlights from the report include:
 
  • The number of groups available through Specialist LINK doubled 
  • Gastroenterology, followed by neurologyand rheumatology, were the most popular
  • An estimated 1,431 patients avoided an unnecessary consultation, thanks to calls
  • Around 1,321 patients also avoided emergency room visits
  • 97% of physicians who used the service said their experience was positive

Accessing tele-advice from Specialist LINK is simple: Physicians can call 403-910-2551 or toll-free at 1-844-962-5465, from Monday to Friday, 8 a.m. to 5 p.m., excluding statutory holidays. Chronic pain is available from 8 a.m. to 4 p.m. Calls are returned within one hour.

Find more information here, including call tree options


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